Shipping Within United States
Shipping within the U.S. is FREE on all orders over $100. This is shipped via Economy Class and can take 3-9 days on the average. You also have the option to upgrade to Priority (2-3 days) for $7.95 as well as FEDEX ground and Express. All options with pricing will be quoted at check out.
Shipping to Canada
FREE standard shipping is now available for all orders to Canada over $100. DHL Shipping starts at $14.95. There is no guaranteed transit time for this mode of delivery although basic delivery is normally a week to 10 days and Priority 4-6 days.
FREE standard shipping for all orders $100. All Free shipping orders are shipped via Basic Economy. Unfortunately, not all countries are available for free shipping and some countries cannot be shipped Basic Economy due to delivery issues in that country and free shipping may not be available to all destinations. These include: India, China, South Africa, Italy, Turkey and Russia. This is detailed at checkout.
All orders that fall under FREE shipping have the option of upgrading to DHL EXPRESS (2-3 days) for as little as $8.95
Please note that shipments from the United States to other countries begins at $8.95 to $30.95 for DHL in certain countries. Basic Shipping can take up to 4 weeks and is not traceable once it leaves the U.S. Priority shipping is available. This method includes insurance and should arrive in a week or less. However, this is an estimate based upon past shipments and not a guarantee. The quickest and most reliable is DHL EXPRESS. This usually takes 2-3 days for a cost of $12.95 to $30.95
Please note that an order is not considered lost until 60 days.
Shipping Outside the U.S.
Please note that shipping outside the U.S. may involve taxes, import duties, customs-related fees, or other charges beyond our control. The recipient is solely responsible for those fees.
Unfortunately, we cannot ship to Indonesia and Russia. Please contact us for a dealer in those countries.
How Quickly Will You Ship My Order?
We want you to have your order as quickly as possible, so our warehouse is fully stocked. Our goal is to send your order from our warehouse to your house the next business day after we receive your order. Depending on when we receive your order, we may even ship it the same day as you place your order!
Ground Shipping – Orders are shipped the next business day after they are placed on our website.
See our ground shipping map for estimated transit times. (Transit times not guaranteed by FedEx or UPS.)
FedEx Second Day Air – Orders placed before 12:00 Noon EST ship the same business day, and are delivered second business day. Business days are only Monday thru Friday.
FedEx Next Day Air – Orders placed before 12:00 Noon EST ship the same business day, and are delivered next business day by 3:00pm. Business days are only Monday thru Friday.
Some products are out of stock and backordered. In this case, the backordered items will ship as soon as they become available. If an item on your order is on backorder, you will be notified by e-mail within 24 hours. If the backordered item is part of a larger order and a significant part of the order is in stock then we will split the order, ship what we have and backorder the out of stock portion of your order. You will not be charged any additional shipping for split orders due to out of stocks or back orders. On international orders, we will hold your order until everything is in stock.
How Soon Will I Receive My Order?
In general, your shipment will usually arrive between two and eight business days after you place your order, depending on where you live. Please refer to the shipping map at the bottom of this page for estimated shipping times from our warehouse in Bedford, MA.
What do I do if I wish to return my purchase?
You can return any product within 30 days of receiving it. Just return the unworn watch, pack it all (warranty manual, etc.) securely in the original packaging, and call us or e-mail us for a Return Authorization number. A Return Merchandise Authorization (RMA) request must be made within the standard return policy for your purchase. If a package arrives to us without the RMA number easily visible on the outside, it will be refused by our receiving department.
Shipping charges for any non-defective returns are the responsibility of the customer. For customers that selected FREE shipping at checkout, a small fee will be charged to cover our original shipping costs – $7.95 for US shipments and $10.00 for international shipments. Original shipping charges will not be refunded.
Any returned shipments refused or unclaimed will be credited back to the original payment source less the original cost of shipping. If shipment was shipped free of charge, $8.95 will be deducted from U.S. domestic shipments and $18.95 for international shipments.
All returns must be shipped to us in either a crush proof box or a foam pack envelope with protective padding inside. Please do not return items in envelopes of any kind as these will not protect the item from damage during shipment. We cannot be responsible for items damaged due to poor packing. We suggest using UPS, Fedex or USPS with trackable, delivery confirmation. We recommend that you send the item insured to protect against breakage or lost shipments.
We’ll gladly exchange it or give you a refund for the full amount of the merchandise, minus original shipping. Should your item be defective, we will gladly replace it with no shipping costs to you.
Please understand that we are perfectly happy taking returns within these guidelines, but we must be able to sell the watch as new. We hope you understand that a new watch can only be returned if it has never been worn or used including the protective plastic on front and back as well as the crown stopper. It is impossible to wear a watch, even for a short time and not get it blemished in some way, especially if it has a leather band which is marked the first time the strap is buckled.